Updated: 2018-12-17 and 2020-05-08
Terms of Service
Terms of Service
By accessing or using the Services, you agree to receive all communications and notices from us electronically. If you have questions about these Terms, contact our Customer Support team by submitting a request here(link).
If you do not wish to be bound by these Terms, you may not access or use the Website and products or service.
This Agreement sets forth the general terms and conditions of your use of the our website and any of its products or services (collectively, “Website” or “Services”).
If you are signing up for the Service on behalf of any third party, you represent that you are duly authorized to represent the third party entity and accept the terms of this Agreement on behalf of such entity, and any references to “you” in this Agreement refer also to such entity and all of its employees, consultants and agents. You are responsible for all activity on the Service that occurs under your account and the service.
We reserve the right to update and change these Terms of Service without notice and we posting an updated version to our website here. (add link)
Remote Team Inc. is an all-in-one HR solution for ‘remote first’ teams. Our fully-integrated service/platform helps companies automate and easily manage payments, tax compliance, expense reimbursements, time-off policies, team productivity, and more.
How it works:
- Registration to our website
- Create your remote group
- Set your remote workers data by details
- Set your payroll periods
- Let the Remote Team handle your needs by our website contexts
We make the website and the Services available to Users 18 years of age or older. If you are not 18, you may not create an Account or use the Services. You must be a human to open an Account. Accounts registered by “bots” or other automated methods are not permitted. You may not maintain more than one Account at a time. By applying for an Account and using the Services, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet these requirements, you may not access or use the Services or apply for an Account. We may refuse to provide the Services to anyone for any reason at any time, and may suspend or terminate your use of the Services without prior notice to you.
Accounts and membership
If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
We do not own any data, information or material (“Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.
During the Term, Remote Team grants you a limited, non-transferable, non-sub licensable, non-exclusive right to access and use the hosted software products and related documentation included in the Service and all modifications and/or enhancements to any of the foregoing (hereinafter “Software”) via a web browser or other device owned or controlled by you for your internal business use. Nothing in this Agreement obligates Remote Team to deliver or make available any copies of computer programs or code from the Software to you, whether in object code or source code form. You agree to use the Service only in compliance with all applicable local, state, national, and international laws, rules and regulations (“Applicable Law”). You shall not, and shall not agree to, and shall not authorize, encourage or permit any third party to: Use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, threatening, abusive, hateful, contains viruses, or is otherwise objectionable as reasonably determined by Remote Team; Use the Service for any fraudulent or inappropriate purpose; Attempt to decipher, decompile, delete, alter or reverse engineer any of the Software; Duplicate, make derivative works of, reproduce or exploit any part of the Service without the express written permission of Remote Team; Use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service other than copying or exporting of the information provided, inputted or uploaded to the Service by you or on your behalf (“Data”) as contemplated in the Documentation; Rent, lease, distribute, or resell the Software, or use the Software for developing a competitive solution (or contract with a third party to do so), or remove or alter any of the logos, trademark, patent or copyright notices, confidentiality or proprietary legends or other notices or markings that are on or in the Software or displayed in connection with the Service. Remote Team shall maintain commercially reasonable administrative, physical, and technical safeguards for protection of the Services, and the security of your Data. Remote Team shall not (a) disclose your Data except as compelled by Applicable Law or as you expressly authorize in writing, or (b) access your Data except to provide the Service and prevent or address service or technical problems, or at your express request in connection with customer support matters. In the event we are compelled by Applicable Law to disclose your Data, we will provide you with notice thereof, (in advance, if possible) if permitted by Applicable Law.
Remote Team’s obligations regarding Support Services are subject to the following: You will promptly report to Remote Team all problems with the Software and will implement any corrective procedures provided by Remote Team reasonably promptly upon receipt of the request. You will provide Remote Team with all information, access, and full good faith cooperation reasonably necessary to facilitate the provision of the Support Services. Customer’s failure or delay in its performance of any of the foregoing relieves Remote Team of its obligations under this Agreement to the extent that such obligations are dependent upon Customer’s performance. You will provide Remote Team a list of contacts (including name, email address, and phone number) of those individuals authorized to open service requests on Customer’s behalf. These authorized contacts must have the access and authority to administer or configure the Software as required by the nature of the service request. Remote Team does not provide support directly to the end users of the Software. You are solely responsible for the use of the Software by its personnel and will properly train its personnel in the use and application of the Software. You are responsible for obtaining and maintaining appropriate equipment and ancillary services needed to connect to, access or otherwise use the Software, including, without limitation, computers, computer operating systems, Data storage, network devices, and web browsers. SUPPORT. Subject to the terms of this Agreement, Remote Team will, during the Services Period, provide customers with support services (“Support Services”). Support Services do not cover problems caused by the following: (i) accident; unusual physical, electrical or electromagnetic stress; neglect; misuse; failure of electric power, air conditioning or humidity control; operation of the Software with other media not in accordance with the manufacturer’s specifications; or causes other than ordinary use; (ii) Modified Code; or (iii) use of the Software with unsupported tools; or (iv) any issue not covered by Technical Support. Customer may request assistance from Remote Team for such problems, for an additional fee.
Payment, Refunds, Upgrading and Downgrading Terms
The Service is offered with a free trial for 30 days. If you need more than 30 days, you will only be able to continue using
the Service by paying in advance for additional usage. If you fail to pay for additional usage, your account will be frozen and inaccessible until payment is made.
For any upgrade or downgrade in plan level, will result in the new rate being charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles.
Downgrading your Service may cause the loss of features or capacity of your account. The Company does not accept any liability for such loss.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes. Where required, The Company will collect those taxes on behalf of taxing authority and remit those taxes to taxing authorities.
Refunds are processed according to our fair refund policy.
Payment terms details will be specified as part of a specific commercial agreement between the company client.
Payment Service Providers and fees
If you make or receive payments using a Payment Service Provider, you acknowledge and agree that you will comply with any Payment Service Provider terms of service or other agreement between you and the Payment Service Provider. We will not be held liable for any losses or damages, direct or indirect, pecuniary or non-pecuniary, resulting from the actions or omissions of any Payment Service Provider, and we expressly disclaim any responsibility in this regard. Any fees for use of a Payment Service Provider to make payments or receive payments will be borne by you. Any fees imposed on you by a Payment Service Provider are in addition to any fees payable to us.
Except for Remote Team’s role as a limited payment agent for Contractors, Remote Team does not and will not provide banking, deposit taking, stored value, escrow, insurance or any other financial service to Users. Remote Team do not guarantee that the Contractors will pay own freelancers or users. Depending on your location, some Payment Methods may not be available to you, and we cannot guarantee that you will be able to use any Payment Method in connection with the Service even in locations where your preferred Payment Method is available for use. Depending on the desired Payment Method, Users may be required to enter into a separate Payment Service Provider agreement. Your use of any Payment Method is subject to the terms and conditions of the applicable Payment Service Provider’s rules and regulations and your agreement with them, and we will not be liable to you for any losses you suffer in connection with your use of any third-party payment services. Remote Team is not a party to your Payment Service Provider agreement and will not intervene in any disputes related to payments you make or receive using any third-party Payment Method. Users are solely responsible for payment of insufficient funds fees, overdraft fees, wire transfer fees or other bank fees that you or we incur in connection with Payment Service Provider transaction fees, taxes, and any other third-party Payment Method fees or charges. Remote Team does not charge Contractors any fees for payments processed through the Platform regardless of Payment Method, however, Remote Team is not responsible for any transaction fees, foreign exchange fees or any other fee imposed separately on a Contractor by a Payment Service Provider or by Contractor’s own financial institution. Remote Team is also not responsible for any Payment Service fee changing.
Disputes and Contract Cancellations
Reversals and Disputes. Clients should not initiate payments until Contractors have meet the acceptance criteria or other requirements detailed in a Contract. Except to satisfy the compliance obligations set forth in this terms, Remote Team cannot reverse payments or withhold funds from Contractors, and cannot cause Payment Service Providers to reverse payments or withhold funds from Contractors once funds have been received by Remote Team or the relevant Payment Service Provider. If a Client is not satisfied with the service provided by a Contractor or makes a payment in error, the Client must initiate a refund, reversal or other payment dispute process directly with the Contractor or with the relevant Payment Service Provider. Remote Team will not adjudicate payment or Contract disputes between Users regardless of Payment Method or Contract status under any circumstances, and Users are solely responsible for dispute settlement. Refunds and reversals of payments made through a Payment Service Provider are subject to the terms and conditions of your Payment Service Provider agreement.
User-Initiated Contract Cancellation. If a Client owes outstanding payments to a Contractor after completion of work, or if a Client is dissatisfied with the service provided by a Contractor, the Client or Contractor may initiate cancellation of the Contract through the Remote Team dashboard. Cancellation of a Contract through the Remote Team dashboard has no bearing whatsoever on the merits of a Contract dispute, or the interpretation of the terms of, or legality of a Contract. The Service records the initiator of, and the time and date of the cancellation. Users may not initiate or request payment for services related to, or alter the status of a Contract after it has been cancelled.
Contract Cancellation by Remote Team. Remote Team may cancel a Contract in the event of suspicious Account activity or Account compromise; fraud, harassment, and threats; unfair, deceptive, or abusive acts or practices; illegal acts; at the direction of a regulatory authority; or for any other violation of these Terms of Service. Remote Team may also cancel a Contract if a User is no longer a Remote Team Accountholder in good standing. Please contact us if you believe a Contract or another User is in violation of these Terms.
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Links to Third Party Websites
Accuracy of information
Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.
In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
You may not use the Remote Team in connection with any product, service, transaction or activity that involves:
- Violates any law or government regulation, or promotes or facilitates such by third parties;
- Violates any rule or regulation of Visa, Mastercard, American Express, Discover, JCB, Diners Club card, China UnionPay or any other electronic funds transfer network ;
- Is fraudulent, deceptive, unfair or predatory;
- Causes or threatens reputational damage to us;
- Involves any of the business categories listed in under this section; or
- Results in or creates a significant risk of chargebacks, penalties, damages or other harm or liability.
Certain Business Categories
You may not use the Remote Team Services in connection with any product, service, transaction or activity that involves:
- age restricted products or services
- aggregation or factoring, whether licensed or unlicensed
- airlines (exceptions apply if you get our prior written approval)
- bail bonds
- bankruptcy lawyers
- bidding fee auctions
- business or investment opportunity sales
- chain letters
- check cashing, wire transfers or money orders
- collection agencies
- counterfeit goods or any product or service that infringes upon the copyright, trademark or trade secrets of any third party
- credit card and identity theft protection
- credit counseling, repair or protection services, or mortgage consulting or reduction services
- cruise lines
- currency exchanges or dealers
- decryption and descrambler products designed to circumvent intellectual property rights or protections, including mod chips
- door-to-door sales
- drug paraphernalia
- embassies, foreign consulates or other foreign governments
- essay mills
- evading card association chargeback monitoring programs
- extended warranties
- real estate purchases with no money down
- flea markets
- fortune tellers
- gambling (including but not limited to lotteries, Internet gaming, contests, sweepstakes, or offering of prizes as an inducement to purchase goods or services) (exceptions apply in some countries/regions and if you get our prior written approval)
- “get rich quick” schemes
- human hair, fake hair or hair-extensions
- loan modifiers
- mail-order brides
- marijuana dispensaries and related businesses
- money transmitters or money service businesses
- multi-level marketing or pyramid schemes
- negative response marketing
- offering substantial rebates or special incentives to the cardholder subsequent to the original purchase
- online or other non-face-to-face pharmacies or pharmacy referral services
- online or other non-face-to-face tobacco or e-cigarette sales
- prepaid phone cards, phone services or cell phones
- pseudo pharmaceuticals
- products/services that promote hate, violence, harassment or abuse, if illegal
- quasi-cash or stored value
- securities brokers
- sexually-oriented or pornographic products or services
- sharing cardholder’s data with another merchant for payment of up-sell or cross-sell products or services
- shipping or forwarding brokers
- social media activity sales (such as sales of Twitter followers, Facebook likes or Youtube views)
- sports forecasting or odds making
- prescription drugs, illegal drugs or substances designed to mimic illegal drugs
- telecommunications equipment and telephone sales
- tour operators (exceptions apply if you get our prior written approval)
- travel agencies or travel clubs (exceptions apply if you get our prior written approval)
- virtual currency or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world
- military, weapons, explosives and munitions
- entertainment venues including but not limited to nightclubs, bars
- pre-payment services
- personal computer technical support (exceptions apply if you get our prior written approval )
- human traffic
- high value dealers
- shell banks
- precious metals
Use of the Remote Team Site
You agree to use the Remote Team Site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Remote Team Site by any third party (including intellectual property rights, rights of confidentiality or privacy). As such, you must not: (a) copy, download, reproduce, republish, broadcast, transmit, in any manner whatsoever, any material on the Remote Team Site except as is reasonably necessary for your own personal, non-commercial use; (b) send any materials which contain viruses or any other destructive elements. Use of these Services may be available through a compatible mobile device, the Internet, and may require software. You agree that you are solely responsible for these requirements, including any applicable changes, updates and fees as well as the terms of your agreement with your mobile device and telecommunications provider.
Interruption of Service
From time to time, the Services may be unavailable for periods of time for maintenance and / or modifications to the Website. We will endeavor to make keep maintenance down time as brief as possible. However, we cannot guarantee that the Services will be available to you, and we will not be liable to you for any losses or damages, pecuniary or non-pecuniary, resulting from the interruption of your use of the Services.
Intellectual Property Rights
The trademarks, trade names, domain names, logos, service marks, slogans, and other indicia of origin (collectively the “Trademarks”) displayed on the Website are registered and/or unregistered Trademarks of either Remote Team and/or its affiliates and/or its partners and/or third parties. Nothing contained on the Website should be construed as granting by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Website without the explicit written consent of Remote Team or its respective owner. Misuse of any Trademarks, or any other content, displayed on the Website, is prohibited. Remote Team reserves the right, without further notice, to pursue to the fullest extent permitted by law any and all criminal and civil remedies for the violations of its rights.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability to you, in our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms. If you wish to terminate your account, please contact us via email. after which we will permanently delete the Contract from our servers.
Disclaimer and Limitation of Liability
While Remote Team shall use reasonable efforts to provide up-to-date and accurate information, Remote Team makes no warranties or representations as to the accuracy of the information and assumes no liability or responsibility for any errors or omissions in the information provided on the Website. You expressly acknowledge and agree that your use of the Website is at your own risk. All Information available through the Website is provided on an “AS IS” basis. Remote Team makes no warranty that the Website will meet your requirements, be uninterrupted, secure or error free, free of viruses or other harmful components or destructive files. The content of the Website is subject to change without notice. Remote Team SPECIFICALLY DISCLAIMS ANY AND ALL WARANTIES, EXPRESS OR IMPLIED, REGARDING ANY INFORMATION PROVIDED THROUGH OR IN CONNECTION WITH THE WEBSITE. Remote Team’s OBLIGATIONS WITH RESPECT TO ITS PRODUCTS AND SERVICES ARE GOVERNED SOLELY BY THE AGREEMENTS UNDER WHICH THEY ARE PROVIDED AND NOTHING ON THIS WEBSITE SHOULD BE CONSTRUED TO ALTER SUCH AGREEMENTS. IN NO EVENT WILL Remote Team ASSUME ANY RESPONSIBILITY, AND WILL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF OR BROWSING IN THE WEBSITE, OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT OR IMAGES FROM THE WEBSITE. IN NO EVENT SHALL Remote Team, ITS AFFILIATES, EMPLOYEES, AGENTS OR REPRESENTITIVES BE LIABLE FOR ANY INDIRECT, CONSEQUENTAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, FOR ERRORS OR OMISSION IN THE INFORMATION IN CONECTION WITH THE WEBSITE).
You agree to hold Remote Team harmless, indemnify and defend Remote Team, its officers, directors, employees, affiliates and representatives from and against any and all actions, causes of action, suits, damages, liabilities, losses, claims and demands of whatever kind or nature, in law or equity, directly or indirectly, arising out of or in any way related to your violation of the Terms or your access to the Website, and all costs and expenses incurred by Remote Team as a result thereof, including attorney’s fees and court costs.
Notice to California Residents
If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.
The Terms are governed by the law of California, U.S.A.
If you have any questions about this Agreement, please contact us at firstname.lastname@example.org
156 2nd Street San Francisco, CA 94105
Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.